Hotel Front Office Manager

Front Office Manager

The DoubleTree by Hilton Pittsburgh GreenTree is the city's flagship Hilton property with 460 guest rooms and 40,000 sq. ft of event space.  We are currently seeking a dynamic, experienced and motivated individual for the position of Front Office Manager. Our associates enjoy a dynamic and exciting work environment, along with the pride that comes from working for a company with a reputation for exceptional service.  We embody a culture of respect, gratitude and empowerment.  Candidates should demonstrate excellent organizational & communication skills; a strong proficiency in multi-tasking with hospitality operations experience essential.

Qualified candidates should be dedicated, and self-motivated and willing to work together to maintain the company's high standards of customer service. 

The Front Office Manager position will oversee all operations of the Front Office, while partnering effectively with other departments to ensure the highest degree of customer satisfaction is achieved, as specified by the Hotel's Brand Standards. The Front Office Manager provides supervisory guidance, reinforces training, and initiates disciplinary action when needed. This leader makes suggestions and recommendation for all matters pertaining to associates such as hiring, performance, change of employment status, etc.

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, department management, policy and procedure implementation and enforcement and meting participation and felicitation.
• Monitor and develop team member performance to include, but not limited to, providing supervisions, scheduling, conducting counseling and evaluations and delivering recognition rewards.
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with Company/Brand standards
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely manner to resolve guest concerns
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Recruit, interview and train new team members.

A successful candidate must be able to work and cover all shifts when necessary. 

Qualifications

• Strong customer service skills
• Previous experience in front desk operations
• Ability to provide exceptional guest services
• OnQ proficiency and large hotel experience is a plus

Preferred

• Hotel Experience - 3 years
• Hotel & Accommodations Guest Relations Staff - 3 years
• Hospitality management experience - 2 years 

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