Hotel Night Audit Manager

The Crowne Plaza Pittsburgh South Hills, the only full-service hotel in the Pittsburgh South Hills, is looking for a Night Audit Manager to provide exceptional service to our guests on the overnight shift.

This can be an ideal position for someone who excels when working independently and can stay busy during the slower period of the day.

What you'll do:

The primary duties of the Night Audit Manager are to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous, and friendly manner.  The Night Audit Manager will also close the day for our accounting and reservations teams and act as Manager on Duty for the hotel during the overnight hours.

• Guest Check-in and out:
  Knowledge, understanding, and adherence to Company Core Values and Mission Statement. Perform duties as outlined in the Front Office Training Procedures. Check guests in and out of the hotel in a courteous and pleasant manner. Use the appropriate phrases and greetings when interaction with guests. Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions, making reservations as needed.
• Night Audit Duties:
  Act as point of contact for issues and emergency services, as needed. Complete end of day duties to support accounting and reservations.
• Guest Services:
  Offer assistance to the individual needs and requests of all guests. Ensure guest needs are responded to in a timely and efficient manner. Maintain guest confidentiality at all times. Conduct self in a friendly and attentive manner during all guest encounters.
• Guest Reservations:
  Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations
• Front Office Functions:
  Accurately manage cash drawer and credit card system. Operate phone system. Communicate pertinent shift information to the next shift and direct supervisor. Responsible for working in a safe and conscientious manner. 

What you'll receive:

• This is a Full-Time position with a starting pay of $17.50 per hour.
• The Crowne Plaza offers Health/Dental/Vision benefits, life insurance, time off programs, and IHG travel perks.

• Previous Hotel front office experience preferred.
• Previous computer systems experience preferred.

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