Investing in Hospitality Technology
March 3rd 2025
In the hospitality industry, one thing is certain: change is inevitable. And nowadays, this change seems to be in the direction of technology. In 2024, we saw increased contactless check-ins at hotels, more food service robots in restaurants and new hotel and restaurant technology.
Over the past few years, Prospera Hospitality has implemented hospitality technology in various restaurants and hotels. This technology varies from smart point-of-sales systems to autonomous robots. Whether you're looking for small changes to improve restaurant operations or hotel occupancy rates, or looking for a complete technological overhaul, we'd love to talk.
Why Should I Invest in Hospitality Technology?
We’re living in the era of online reviews, real-time feedback and increased customer expectations. To live up to standards and stay ahead of your competitors, investing in technology is a great starting point. We know technology can be costly and investing in it may be scary, but it can also have major benefits for your staff and your guests. This article explores the advantages of investing in hospitality technology, what to invest in and how it can help your hotel or restaurant thrive in today's competitive market.
Every hotel is different, and no restaurant is the same. So why would your process be? Prospera Hospitality takes a personal approach, getting to know you and your business well, to provide the best service and advice we can.
The benefits of investing in technology
Three of the biggest advantages of investing in restaurant and hotel technology include:
- Increased efficiency and productivity
- Enhanced guest experience
- Improved safety and hygiene
Improve Your Property's Efficiency and Productivity
Technology has the ability to streamline many aspects of a hotel or restaurant's operations. From order-taking and payment processing to kitchen management and inventory control, the latest technology can help improve these processes and even take over some of them completely.
- Scheduling your employees can be streamlined with the right platform.
- Taking orders and processing payments for your restaurant can be digitized to reduce errors and prevent fraud.
- Overall productivity can be improved by helpful robots, such as cleaning robots or food-service robots.
In addition, valuable data and insights can be continuously collected and monitored using the right technology. These insights into guest behavior can help drive informed business decisions, such as your inventory, opening hours and pricing. Not only does this sound good on paper, but according to Hospitality Tech, 62% of hoteliers report that employees perceive employee-facing technologies as empowering.
Enhance the Hotel Guest Experience
Technology can play a big role in customer satisfaction and the overall guest experience. An automated check-in and check-out service can help speed up the process for your guests and your staff, allowing more time to focus on providing great customer service.
"Prospera Hospitality is one of the premier hospitality management companies around. Our hotel in just five short years is not only a great financial performer but also top in Marriott's guest satisfaction!"
- Todd P.
Another way that Prospera’s managed properties take their guest experience to new levels is by introducing robotics. Imagine a cleaning robot vacuuming the hallway carpet as a guest passes by to get to their room or an autonomous pool cleaning robot finishing its last lap across the pool before the first guest of the day jumps in. Guests can order room service via an app and then have it delivered to their door by a robot. We even have robots that can provide a full-service restaurant experience.
Learn more about how our daughter company, Prospera Health and Hospitality Services, takes hospitality technology to the next level.
Improve Restaurant Safety and Hygiene Standards
We all know and understand the importance of safety and hygiene in the hospitality industry, but it doesn’t have to be a tedious task. Technology such as cleaning robotics and UV cleaning can help to improve standards of cleanliness and reduce the risk of exposure to harmful germs and viruses, protecting both your staff and your guests.
A Hotel Technology Success Story
Instead of just talking about why investing in technology is a smart move, we want to show you just how much it can help your restaurant or hotel.
Meet: the Hilton Garden Inn Pittsburgh Airport Hotel. This particular hotel is close to our hearts and one we've worked with for many years. Over time, Prospera Hospitality has taken up various aspects of this property's hotel and restaurant management. In more recent years, we have implemented hotel and restaurant robotics and other hospitality technology.
Waiter robots support restaurant staff, and cleaning robots guarantee consistent cleanliness. They work alongside staff, easing their workload and freeing time to focus on providing excellent customer service to restaurant guests. In addition to the restaurant robots, food service and delivery robots help deliver room service and support housekeeping staff by carrying laundry and other products.
The Hilton Garden Inn has been a pleasure to work with. Their open-mindedness towards technology and our recommendations have been extremely helpful in creating their effective robot fleet.
Prospera: Your Hospitality Technology Partner
Investing in hospitality technology is a smart move for restaurants and hotels looking to streamline their business and increase efficiency. Additionally, technology helps properties remain competitive and succeed in today's fast-paced market. From improved processes and guest experiences, to better data and insights and improved safety and hygiene, the benefits of investing in technology are countless.
Fill out the form below to reach out to our team and learn more about how hospitality technology can improve your hotel or restaurant operations.
Contact Prospera Hospitality
Do you have any questions or are you interested in working with an experienced hotel and restaurant management company? Fill out the form below and we'll be in touch with you shortly!
2100 Georgetown Drive
Suite 401
Sewickley, PA 15143
412.921.6200
fax: 412.921.5158
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